While our inventory is extensive, reservations are strongly recommended in order to secure the rental items needed. Some rental products require that a non-refundable reservation fee be paid in advance to reserve them. We recommend that you confirm your reservation prior to delivery or will-call. Reservations must be cancelled at least 72 hours in advance of the will-call or delivery date to avoid a cancellation or restocking charge. We have two convenient locations for will-call: 3721 NW Front Avenue and 10101 SE Stark Avenue (by prior arrangement). Delivery & pick-up as well as setup and takedown services are available from our NW Portland location for an additional fee, please see below.
All rental reservations require a valid credit or debit card number on file while the items are out for rental. In the event the rentals are not returned, or are damaged or destroyed, replacement or repair fees will be charged.
Rental fees are assessed on a per event basis. All rental charges are for time out, whether or not they are used. No credits are given for unused rental items. Late fees are assessed when equipment is not returned on time. Responsibility for the rented items remains with the client from the time of possession to the time of return. It is the client’s responsibility to check and count all rentals before and after the event. Shortages or damaged items must be reported PRIOR to the event or the invoiced rental products will be considered received and in good condition. Additional fees are charged for damaged or lost rentals. Unless you have confirmed your order, prices are subject to change at anytime. Clients are responsible for making payment arrangements prior to or at the time of will-call and at least 72 hours prior to delivery. If payment arrangements have not been made, Arden Event Collective reserves the right to postpone delivery or will-call times until payments have been made.
Delivery / PickUp Service
Delivery / pickup rates vary depending on location, time, size of order and labor requirements. In order to provide our clients with the most cost effective delivery service, our fees are based on "route" deliveries and pickups, scheduled during normal business hours with at least a four hour window. After hours and specific delivery and pickup times are available for additional fees. Additional labor fees may also be assessed for delivery or pickup orders that are further than 50’ from the delivery vehicle, involve carrying the items up or down stairs, or require substantial time or effort when delivering or picking up. To avoid the addition of these fees after your event, please provide your salesperson with all the information necessary to ensure proper delivery and pick-up.
When being picked up, rental equipment must be broken down and placed in the same place in which it was delivered unless other arrangements are made prior to event. Equipment not ready for pickup when scheduled will be subject to additional rental, labor and pickup fees.
Set-Up / Take-Down Service
We also offer setup and takedown services; please call for a quote. When setup is requested we require either the client or a representative of the client to be onsite at the time of delivery to ensure proper placement. We also require a site diagram prior to the delivery date in order to ensure expectations are met within the established timeline. All arrangements for setup or takedown services must be paid for and arranged for in advance of arrival.
Any delay in being able to drop off, set up or pick up a rental order will result in a charge of $30.00 per man, per hour.
All items come to you clean, sterilized and ready to use. For sanitary reasons all items must be rinsed free of food immediately after use and packed in their original containers ready for pick-up. If management deems that the equipment was returned in poor or dirty condition, a cleaning fee will be charged. Please look for the cleaning tags located on most rental items for further instructions. All BREAKAGE or SHORTAGES will be charged for accordingly.
Linens are to be kept as dry as possible to prevent mildew. Damage and/or cleaning fees will be charged for candle wax, burn holes, tears and mold or mildew. A cleaning fee is also assessed for all BBQs if returned unclean.
ALL RENTAL ITEMS MUST BE SECURED AND PROTECTED FROM HARMFUL WEATHER CONDITIONS, INCLUDING WIND AND RAIN.
By making certain some simple steps are taken prior to your event we can help to ensure a successful client/vendor relationship.